At Twenty2Yards, we aim to provide a smooth shopping experience for our customers. This Order Cancellation Policy explains the conditions and process for cancelling orders placed through our website. Customers are advised to read this policy carefully before placing an order, as cancellation requests are subject to the timelines, conditions, and procedures outlined below.

• Order Cancellation Policy

  Cancellation Before Shipment

  If your order has not been shipped from our warehouse, you may cancel the order fully or partially.

  Via "My Orders" Section

  • Login to your account.

  • Go to "Orders".

  • Select the order you want to cancel.

  • Click "Order Details".

  • Click "Cancel Item".

  • Select the product(s) you wish to cancel.

  • Choose the reason for cancellation.

  • Confirm the cancellation request.

  Once approved, the cancelled item(s) will be refunded to your original payment method.

  Via Customer Support

  You may contact our customer support team with your order ID and cancellation request.

  Via Email

  Email us at: info@twenty2yards.com

  Please include your order number and registered mobile number.

  Cancellation After Shipment

  • Once an order has been shipped, it cannot be cancelled directly.

  • You may refuse delivery at the time of delivery.

  • You may initiate a return request after delivery if eligible under this policy.

  • Shipping charges, COD charges, platform fees, or convenience fees may be non-refundable.

  Partial Cancellation

  Customers may cancel individual products from a multi-item order before shipment. If one or more products from the order are already shipped, only unshipped items can be cancelled.

• Cancellation by 22 Yards

  • Product unavailability.

  • Pricing or technical errors.

  • Suspected fraudulent transactions.

  • Payment verification issues.

  • Logistics limitations.

  In such cases, customers will receive a full refund for prepaid orders.