At 22 Yards, we aim to provide a smooth shopping experience for all customers across India. This policy explains the terms related to order cancellation, returns, refunds, replacements, and exchanges for products purchased through our website.

By placing an order on our website, you agree to the terms mentioned in this Return, Refund & Exchange Policy.

• Refund Policy

  Refund Timeline

  • Approved refunds are generally processed within 7–9 business days from approval for online payments.

  • Additional bank processing time may apply depending on your bank or payment provider.

  For prepaid orders, refunds will be credited to the original payment method.

  For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, UPI, or store credit.

  Non-Refundable Charges

  • Shipping fees

  • COD handling fees

  • Gift packaging charges

  • Platform or convenience fees

  Failed or Delayed Refunds

  • Check with your bank or payment provider.

  • Contact us at info@twenty2yards.com.

  • Share your order ID and payment details.

• Return Policy

  Return Eligibility

  Customers may request a return within 7 days of delivery unless otherwise mentioned on the product page.

  Products must meet the following conditions:

  • Unused and unwashed

  • Original tags attached

  • Original packaging available

  • No signs of damage, misuse, or alteration

  • Invoice included (if available)

  Products Not Eligible for Return

  • Used or washed products

  • Innerwear, socks, masks, or hygiene-sensitive items

  • Customized or personalized products

  • Products damaged due to misuse

  • Products returned without original packaging or tags

  • Products purchased during clearance or final sale marked as non-returnable

  • Return requests raised after the return window expires

  Damaged, Defective, or Wrong Products

  If you receive a damaged product, defective product, or wrong item, you must notify us within 48 hours of delivery.

  Email us at info@twenty2yards.com and share your Order ID, product images, packaging images, invoice image (if available), and a description of the issue.

  Our team will verify the issue and may offer a replacement, refund, or store credit.

• Exchange Policy

  Eligible products may be exchanged for a different size, different variant, or replacement of a damaged or defective product.

  Exchange requests are subject to stock availability and serviceability of the pickup location.

  If replacement stock is unavailable, a refund or store credit may be issued.

• Return Pickup

  • Our courier partner may arrange pickup from your address.

  • Pickup availability depends on your pin code.

  • If pickup is unavailable, customers may be asked to self-ship the product.

  For approved self-shipping cases, reasonable courier charges may be reimbursed upon submission of a valid courier receipt.

• Return Rejection Conditions

  • Product is used or damaged by the customer.

  • Original tags are missing.

  • Product fails quality inspection.

  • Wrong item is returned.

  • Return request violates this policy.

• Store Credit Policy

  In certain situations, refunds may be issued as store credits, wallet balance, or coupon codes.

  • Store credits are non-transferable.

  • Store credits cannot be converted into cash.

  • Store credits may have an expiry period.

• Customer Support

  Email: info@twenty2yards.com

  Working Hours: Monday to Sunday, 10:30 AM to 10:00 PM IST

• Important Legal Notes

  • This policy is governed by the laws of India.

  • Disputes shall be subject to the jurisdiction of competent courts in India.

  • Consumer rights under applicable Indian consumer protection laws remain unaffected.